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17th January 2022 
FAQ. DH Photo

Frequently Asked Questions:


Locations -

Lorna Francis, Ribbon Counselling & Psychotherapy - Diamond House
Richmond venue has free parking nearby, is in walking distance to North Sheen and Mortlake stations, has various bus services from Richmond, Mortlake, Chiswick, Kew and Barnes, which are all close by. It is situated within a quiet building.




Covid-19 - Coronavirus information - I am following the guidance and advice from the BACP and the NHS on symptoms and practise the appropriate responses;
https://www.nhs.uk/conditions/coronavirus-covid-19/
https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
And for Public Health England https://publichealthmatters.blog.gov.uk/2020/01/23/wuhan-novel-coronavirus-what-you-need-to-know/

I am am seeing clients face-to-face in the therapy rooms that I work in and online. The buildings management and myself are doing the appropriate actions to prevent the spread of the coronavirus. I am also offering online sessions, using Zoom, which is GDPR compliant.

Copies of my COVID-19 Policy, GDPR policy are available on request.

Everything that is talked about is treated with respect and confidentiality.


Fees -

One to One
50 for face-to-face Consultation (50 minutes)
70 per weekly session (50 minutes each)
70 for online/Zoom (50 minutes)
The Rewind Technique, EFT & EMDR courses can be integrated into the sessions, or stand alone sessions/group of sessions can be quoted for.

Couples
80 for face-to-face Consultation (60 minutes)
100 per weekly session (60 minutes each)

I have a limited number of concessions for students, veterans, frontline personnel and low income families.

Payment accepted by cash at each session, or by bank transfer at least 48 hours ahead of each session.
Consultations are payment in advance to confirm the session.

Cancellations require 48 hours notice. With no prior notice, the full fee for the session is required.

Email to check availability and book an initial consultation.

I work within and am compliant to the requirements for The General Data Protection Regulation (GDPR) ( 25th May 2018).
Information Commissioner's Office (ICO) registered.


FAQ. bubbatree