background image
28th October 2021 
FAQ. DH Photo

Frequently Asked Questions:


Locations -

Lorna Francis, Ribbon Counselling & Psychotherapy - Diamond House
Richmond venue has free parking nearby, is in walking distance to North Sheen and Mortlake stations, has various bus services from Richmond close by and is situated within a quiet building.


FAQ. HS2

Lorna Francis, Ribbon Counselling & Psychotherapy - Hurlingham Studios
Fulham venue is extremely close to Putney Bridge Underground station and numerous bus services. There are metered on-street parking spaces nearby and there are many small cafes and the river within a 2 minute walk of the premises.
There is no step free access or waiting room.


Covid-19 - Coronavirus information - I am following the guidance and advice from the BACP and the NHS on symptoms and practise the appropriate responses;
https://www.nhs.uk/conditions/coronavirus-covid-19/
https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
And for Public Health England https://publichealthmatters.blog.gov.uk/2020/01/23/wuhan-novel-coronavirus-what-you-need-to-know/

I am back to seeing clients face-to-face in the therapy rooms that I work in. The buildings management and myself are doing the appropriate actions to prevent the spread of the coronavirus. I am also offering online sessions, using Zoom, which is GDPR compliant.

Copies of my COVID-19 Policy, GDPR policy are available on request.

Both venues are rooms where everything that is talked about is treated with respect and confidentiality.


Fees -

One to One
50 for face-to-face Consultation (50 minutes)
70 per weekly session (50 minutes each)
70 for online/Zoom (50 minutes)
The Rewind Technique, EFT & EMDR courses can be integrated into the sessions, or stand alone sessions/group of sessions can be quoted for.

Couples
80 for face-to-face Consultation (60 minutes)
100 per weekly session (60 minutes each)

I have a limited number of concessions for students, veterans, frontline personnel and low income families.

Payment accepted by cash at each session, or by bank transfer at least 48 hours ahead of each session.
Consultations are payment in advance to confirm the session.

Cancellations require 48 hours notice. With no prior notice, the full fee for the session is required.

Email to check availability and book an initial consultation.

I work within and am compliant to the requirements for The General Data Protection Regulation (GDPR) ( 25th May 2018).
Information Commissioner's Office (ICO) registered.


FAQ. bubbatree